Last updated: February 12, 2026
If you're not completely satisfied with your Ivy, you have 30 days from the date of delivery to return it for a full refund.
To start a return, you can contact us at support@smartplantivy.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Returns for UK orders are free of charge. We will provide a prepaid shipping label.
For orders outside the UK, return shipping costs are the responsibility of the customer. We recommend using a trackable service.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.