Shipping Policy

Last updated: February 12, 2026

Shipping Destinations

We connect the world through our plants. We ship to the UK, USA, Canada, Europe, Australia, and New Zealand.

Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates

United Kingdom

• Royal Mail Tracked 48: 2-3 business days (Free)
• DPD Next Day: 1 business day (£6.99 or Free entirely if you buy 2+)

International

• International Tracked: 5-10 business days (Calculated at checkout)
• Priority International: 2-5 business days (Calculated at checkout)

Customs, Duties, and Taxes

Ivy - Smart Plant Pot is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If you received your order damaged using our shipping protection, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.